Delivery & Returns

Delivery information

All of our deliveries are made using Royal Mail 1st Class delivery. Items are dispatched either on the day of order or the following working day depending on order time.

For orders over £30 you will qualify for Free UK Delivery using the method above.

Returns policy

Defective or damaged

If you receive damaged or defective, or if an item is missing from your parcel you must inform Time2vape via email or phone call within 48 hours. Claims made after this time period will not be accepted. Please do not dispose of any goods before reporting the issue to our Customer Service team, as we may require batch numbers, photographic evidence of any damage or request that the item is returned to us.

The goods must be returned to Time2vape. On receipt, we will test and inspect the product, if the item is defective we can offer you a refund within the first 30 days of purchase or a replacement, or if the product is no longer available we will issue a refund including your postage fees or offer an exchange for an alternative product of your choosing. If the goods are deemed not to be defective or the damage is caused by misuse, accidental damage or wear and tear, you will liable for any costs incurred returning the goods to us.

You must return the goods to us with the original order number via recorded delivery and fully insured for the full value of the goods. You have a duty to take reasonable care of any goods whilst they are in your possession.


Unless faulty, we are unable to return E-Liquid products. This is for hygiene reasons and that the products themselves are consumable

Although a rare occurrence should you find that your e liquid order arrives damaged please get in touch immediately so that we may process a replacement for you as soon as is possible.


A 30 day guarantee is applied to all devices sold by us, for unused products. The 30 days starts from the day the goods are shown to be delivered to you via Royal Mail.

The batteries used in electronic cigarettes are by nature considered semi-disposable. This means that they will run down and become less effective over time. This is considered natural wear and tear and how quickly this occurs depends on how the battery is used.

Batteries considered to be faulty may be returned within 30 days in order for a replacement to be issued.

Coils & pods

Coils and Pods (containing coils) have a limited lifespan. We accept DOA (dead on arrival) returns only and you must inform us within 48 hours of receipt. Please follow the returns policy relating to damaged or defective items above.