Frequently asked questions

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What are the different types of vaping devices?

Mods and tanks are more advanced vaping devices that offer greater control over the vaping experience. Mods are the battery component of the device and can have adjustable wattage, voltage, and temperature settings. Tanks, on the other hand, hold the e-liquid and have different coil options to customise the vapour production and flavour.

Mods and tanks are popular among experienced vapers who enjoy experimenting with different settings and building their own coils. They offer longer battery life, more power, and larger e-liquid capacity compared to disposable vapes and starter kits. Additionally, the option to mix and match different mods and tanks allows users to create their preferred look and functionality.

Ultimately, the choice of vaping device depends on personal preference and vaping goals. Disposable vapes are simple and convenient for those looking for an easy transition from smoking, while starter kits offer more customization options. Pod vape kits offer the convenience of pre-filled pods or the ability to refill your own. Mods and tanks are ideal for advanced vapers who desire more control over their vaping experience.

What is in e-liquid?

It's important to note that e-liquid is not the same as oil, and it should never be ingested or used with any device that is not specifically designed for vaping. It should also be stored in a safe place, out of reach of children and pets.

When choosing an e-liquid, it's important to consider the nicotine level. If you are a heavy smoker transitioning to vaping, you may want to start with a higher nicotine level and gradually reduce it over time. However, if you are not a smoker, it is generally not recommended to start using nicotine.

The flavour of e-liquid can vary greatly, so it's a good idea to try different flavours to find the ones that you enjoy the most. Some people prefer tobacco flavours to mimic the taste of traditional cigarettes, while others enjoy fruit or dessert flavours.

It's also worth noting that some people may have allergies or sensitivities to certain ingredients in e-liquid, so it's important to pay attention to any reactions or symptoms that may occur and seek medical advice if needed.

Overall, finding the perfect e-liquid for you may take some trial and error, but with the wide variety of options available, you're sure to find something that suits your preferences.

What are the benefits of e-cigarettes versus regular cigarettes?

It is true that regular cigarette smoke contains thousands of chemicals, many of which are harmful and known to cause cancer. On the other hand, electronic cigarettes, or e-cigarettes, are non-combustible devices that heat a liquid (commonly referred to as e-liquid or vape juice) to produce vapour. When compared to regular cigarettes, e-cigarettes do not produce smoke, ash, tar, or the same level of harmful chemicals found in traditional tobacco smoke.

While it is generally accepted that e-cigarettes are less harmful than traditional cigarettes, it is important to note that they are not completely risk-free. E-cigarette vapour still contains some potentially harmful chemicals, albeit in lower quantities compared to tobacco smoke. While the long-term effects of vaping are still being studied, there is evidence that e-cigarette use can have negative health effects, particularly among young people and non-smokers.

Regarding the concern for bystanders, e-cigarette vapour is often described as more of an aerosol and dissipates quickly, unlike cigarette smoke that lingers and can be harmful to those inhaling secondhand smoke. However, it is worth mentioning that there are debates about the potential risks of secondhand vapour exposure, especially in enclosed spaces.

When exploring the topic of vaping, it is important to rely on reputable sources and consider the latest scientific research. It is also crucial to understand individual health risks, particularly for those who do not currently smoke, as the best way to avoid the harmful effects of smoking is to not start at all.

Please note that while there may be some benefits associated with e-cigarettes, such as potentially helping heavy smokers transition away from traditional cigarettes, it is essential to consult healthcare professionals for personalised advice and support if considering the use of e-cigarettes as a smoking cessation tool.

What delivery options does Time2Vape offer?

All of our deliveries are made using Royal Mail 1st Class delivery. Items are dispatched either on the day of order or the following working day depending on order time.For orders over £30 you will qualify for Free UK Delivery using the method above.

How long after I place an order will it be shipped?

Items are dispatched either on the day of order or the following working day depending on order time. For further information around deliveries please visit our Delivery & Returns Page.

How will I know my order has been dispatched?

You’ll receive a dispatch email confirmation when your order has been shipped. You can also find this information within your customer account if you have one.

How can I track an order?

You can track your order via the link in your dispatch email confirmation. You can also find this information within your customer account if you have one.

What happens if my order arrives damaged?

If you receive an item damaged or defective, or if an item is missing from your parcel you must inform Time2vape via email or phone call within 48 hours. Claims made after this time period will not be accepted. Please do not dispose of any goods before reporting the issue to our Customer Service team, as we may require batch numbers, photographic evidence of any damage or request that the item is returned to us.

The goods must be returned to Time2vape. On receipt, we will test and inspect the product, if the item is defective we can offer you a refund within the first 30 days of purchase or a replacement, or if the product is no longer available we will issue a refund including your postage fees or offer an exchange for an alternative product of your choosing. If the goods are deemed not to be defective or the damage is caused by misuse, accidental damage or wear and tear, you will liable for any costs incurred returning the goods to us.

You must return the goods to us with the original order number via recorded delivery and fully insured for the full value of the goods. You have a duty to take reasonable care of any goods whilst they are in your possession.

How do I view my current orders, order history and reorder?

To view all current and order history please login to your account.

How do I create a new account?

To create a new account, please click here.

I've forgotten my password - how can I access my account?

To recover your password please click here.

What is your returns policy?

For all details on our returns policy, please visit our Delivery & Returns page.

How do I return an item to Vape UK?

For all details on our returns policy, please visit our Delivery & Returns page.